Every agency has an OS (even those that say they don’t). Fact is, it’s either a value adding or value eroding. A negative Agency OS usually entails:

Symptoms of a value eroding Agency OS Benefits of a value adding Agency OS
Baton passing between departments Collaborative teamwork from the start
People working long and hard
with variable results
High productivity with less effort
Patchy service quality undermines
client satisfaction and retention
Service quality is a
competitive advantage
High levels of
unnecessary reworking
Work is frequently right first
time and sold first time
Low pitch conversion rates Pitch conversion rate exceeds 33%
Low margins Margins meet or exceed 15%
Low motivation and
high staff turnover
The best people stay and
grow with the agency

If you’re more in the left-hand column than you are the right, then give us a callto find out how we can help you to achieve peak performance.

We’re qualified specialists in this area and have helped more than 60 agencies and counting.